At QR 4 Emergency, we strive to ensure absolute satisfaction with our products and services. This Refund & Cancellation Policy explains the rules and procedures regarding order cancellations and refund claims for our QR stickers and subscription services.
1. Cancellation Procedure
You can request order cancellation under the following conditions:
- Before Shipment: You may cancel your QR sticker order within 24 hours of placement for a full refund. To request a cancellation, please email us at support@qr4emergency.com with your order ID.
- After Shipment: Once your sticker has been dispatched to our courier partners, the order cannot be cancelled, and shipping charges will be non-refundable.
- Subscription Cancellation: If you are subscribed to our annual routing and alert plans, you may turn off automatic renewal in your dashboard at any time. The service will remain active until the end of your current paid tenure, but no future payments will be collected.
2. Eligibility for Refunds
We process refunds under these specific situations:
- Damaged or Defective Product: If you receive a QR sticker that is torn, printed incorrectly, or fails to scan, we will provide a free replacement or a full refund. Please send a photo of the damaged sticker to our support email within 48 hours of delivery.
- Order Loss in Transit: If our delivery partners confirm that your shipment has been lost in transit, we will dispatch a replacement sticker free of cost or refund the full amount, based on your preference.
3. Non-Refundable Items & Services
The following services and products are not eligible for refunds:
- QR stickers that have already been registered, activated, and linked to a vehicle on our platform.
- Subscription charges for routing plans that have already been active and used during the billing cycle.
- Delays in QR scans or delivery issues arising from user configuration errors (such as entering incorrect phone numbers during signup).
4. Refund Processing Timelines
Once your cancellation request or refund claim is approved by our compliance department:
- The refund will be credited back to the original source payment method (bank account, credit/debit card, or UPI wallet) used during checkout.
- We process all refunds through our payment gateway provider (Razorpay).
- It typically takes 5 to 7 business days for the refunded amount to reflect in your account statement, depending on your bank's processing cycles.
5. Contact Us for Claims
For any queries or to raise refund requests, please reach our billing team:
Legal Business Name: CP Network Private Limited
Registered Office Address: 401, Antriksh Building, Makhwana Road, Marol Andheri East, Mumbai — 400069, Maharashtra, India
Phone: 9665108102
Support Email: support@qr4emergency.com